We don't outsource support. The person who replies to your ticket has installed an eSIM in the country you're emailing from. Most questions answered in under 2 hours.
70% of the questions we get are already answered here. Worth a look before you write.
Chat is fastest. Email for anything that needs your order number. Twitter if you just want to grumble.
Open the chat bubble (bottom-right of any page) for the fastest path. 24/7 coverage across our team.
Best for refunds, order issues, anything where you need to paste a screenshot.
support@telekonek.com
Quick public Qs, complaints, kudos. We're @telekonek.
Picking the right category routes you to the team that can actually help.
Telekonek Ltd.
Unit 12, Riverside Centre
Singapore 048621
Chat: 24/7
Email: replies 06:00–23:00 UTC
Phone: not available
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